Refund Policy

Refund & Return Policy

Effective Date: September 19, 2026

At New Green Traders, we want you to receive your gardening products in good condition and as described on our website. If you receive a damaged, defective, incorrect, or incomplete order, you may request a return or refund in accordance with the policy below.

Eligible Returns

A return may be accepted in the following situations:

• You received a product that is damaged or defective.

• You received an incorrect product or size.

• Your order is incomplete or some items are missing.

• The product received is materially different from the description provided on our website.

To request a return, please contact us within 48 hours of receiving your order.

Unboxing Evidence

For damaged, incorrect, or incomplete orders, customers should provide:

• Clear photographs of the received product.

• Photographs of the packaging and shipping label.

• A short unboxing video, where possible.

This information helps us verify the issue and process your request fairly.

Non-Returnable Products

Certain products may not be eligible for return because of their nature, including:

• Seeds that have been opened or used.

• Cocopeat, vermicompost, soil, fertilizers, and other consumable gardening materials that have been opened or used.

• Products damaged through improper use, installation, handling, or storage by the customer.

• Products returned without prior approval from New Green Traders.

Return Process

To initiate a return, contact New Green Traders through our available customer-support channels and provide your order number along with details and evidence of the issue.

If your request is approved, we will provide instructions for returning the product.

Customers should not send products back without receiving return instructions from us.

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds may be processed through the payment method available for the order or another mutually agreed method.

The processing time may vary depending on the payment method and financial institution.

Damaged or Incorrect Orders

If the product was damaged during delivery or the wrong product was sent due to an error by New Green Traders, we may provide a replacement or refund after verification.

Where applicable, New Green Traders may bear the reasonable return shipping cost for an approved damaged or incorrect-order claim.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may be subject to our return procedure.

Sale and Promotional Products

Products sold during special promotions or clearance sales may have different return conditions. Any special conditions will be mentioned on the relevant product page or promotion.

Contact Us

For return or refund assistance, please contact:

New Green Traders
Pakistan
Website: New Green Traders
Email: island97hd@gmail.com
WhatsApp: 03218452718

Please include your order number whenever contacting us about an order.